Professional bilingual call center based in Medellín, Colombia. Backed by 31 years of industry experience, we provide high-quality, English-speaking agents to businesses across the U.S. and Canada.Our team is trained at a top local English academy, delivering clear, natural communication you can rely on.
WE ARE THE SOLUTION
INBOUND CUSTOMER SUPPORT & CALL HANDLING
We professionally handle your incoming calls, live chat, and emails — order tracking, returns, product questions, technical support, and general customer inquiries.
CUSTOMER SATISFACTION SURVEYS (CSAT)
We professionally call your customers to measure satisfaction levels, understand their experience, and collect valuable feedback on orders, support, and overall service.
TELEFUNDRAISING FOR CHARITIES
We professionally call your existing donors to thank them for past support, update them on your mission, and request renewed or increased donations for your nonprofit.
OUTBOUND SALES & TELEMARKETING
We professionally call targeted prospects to generate qualified leads, close sales, upsell existing customers, and promote new products or services.
APPOINTMENT SETTING & LEAD QUALIFICATION
We schedule qualified appointments for your sales team, qualify inbound and outbound leads, and maintain a clean sales pipeline.
TECHNICAL SUPPORT & HELP DESK
We provide expert remote technical assistance for software, hardware, apps, and connectivity issues — available via phone, chat, and email.
LIVE CHAT & EMAIL SUPPORT
We deliver fast, professional responses to customer inquiries across live chat, email, and messaging platforms (WhatsApp, Facebook, etc.).
ORDER PROCESSING & BACK OFFICE SUPPORT
We handle order entry, tracking, payment processing, returns, refunds, and all related administrative tasks with high accuracy.
MARKET RESEARCH & CUSTOMER FEEDBACK
We conduct outbound surveys, focus groups, and market research calls to gather insights on products, pricing, and brand perception.
DEBT COLLECTION & ACCOUNTS RECEIVABLE
We professionally recover outstanding payments while maintaining positive customer relationships and brand reputation.
SOCIAL MEDIA CUSTOMER SERVICE
We monitor and respond to customer comments, messages, and reviews across Instagram, Facebook, Twitter/X, TikTok, and more.
Call Centro Américas is a new bilingual call center based in Medellín, Colombia. While we are a recently established company, we are backed by over 31 years of hands-on call center experience and operate in partnership with a well-established English language school. This combination allows us to deliver high-quality, professional services with reliable English-speaking agents who meet international standards.Our team consists of driven entrepreneurs and business professionals who bring a balanced and disciplined approach to operations. We are committed to excellence, continuous improvement, and building strong, long-term client relationships. With backgrounds in business ownership, customer service management, and team leadership, we value integrity, accountability, and results-driven performance.At Call Centro Américas, we believe in clear communication, operational efficiency, and exceptional service. We support diversity and maintain a positive, professional culture focused on delivering consistent results for our clients. Our goal is to become a trusted nearshore partner for businesses in North America seeking reliable, cost-effective, and high-quality call center solutions.
A dedicated team of English-trained professionals committed to clear communication, reliability, and results. Every call is handled with care, consistency, and a focus on representing your business at the highest standard.
Adam Stephen
Sales & Operations Lead
15+ years working in customer-facing roles and fast-moving operations. Strong with people, communication, and keeping things running smoothly under pressure.Hands-on experience in customer support, order management, multi-platform communication, and organizing schedules, routes, and daily operations.Background across delivery, retail, real estate, and service businesses—bringing a practical understanding of both the customer and business side.Focused on building reliable systems, strong teams, and long-term working relationships.
Burt Eastman
Strategic Advisor
Over 30 years of experience in sales, marketing, and communications. Burt began his career working with local and national charities, supporting promotional campaigns and outreach initiatives while attending Brandon University.Based in Winnipeg, he went on to manage advertising initiatives for organizations including the Winnipeg Police and Firefighters, gaining hands-on experience in public-facing campaigns and community engagement.For the past decade, Burt has focused on trade publishing and marketing with one of North America’s leading association publishers—contributing to and leading over 25 national and regional publications across the continent.Brings a depth of experience in communication, outreach strategy, and campaign execution, supporting the long-term growth and positioning of Call Centro Américas.
Ready to speak with a real person? We’d love to hear from you.Whether you have questions about our services, want to explore a partnership, or are looking for a reliable bilingual call center solution, our team is here to help. Get in Touch.Phone: +1 (XXX) XXX-XXXX
Email: [email protected]Hours
Monday – Friday: 8:00 AM – 6:00 PM ESTWe reply to all inquiries within 24 hours.
Thank you for contacting us. Your request has been received—our team will be in touch shortly.
Frequently Asked Questions1. What services do you offer?
We provide inbound customer support, outbound sales, lead generation, appointment setting, customer satisfaction surveys, telefundraising for nonprofits, social media support, technical help desk, and virtual receptionist services.2. Do you offer bilingual support?
Yes. Our team is fully bilingual in English and Spanish (native-level).3. How much does your service cost?
Pricing is customized based on call volume, hours of operation, and services needed. We offer competitive per-hour and per-call pricing. Contact us for a free, no-obligation quote.4. Can you handle 24/7 support?
Yes. We can provide coverage 24 hours a day, 7 days a week, including weekends and holidays.5. How quickly can we start working together?
Most clients are up and running within 7–14 days after contract signing and training.6. Are your calls and data secure?
Absolutely. We follow strict confidentiality protocols, use secure systems, and can sign NDAs and comply with PIPEDA (Canada) and GDPR standards.7. Do you only work with large companies?
No. We work with businesses of all sizes — from small startups to large enterprises and nonprofits.8. What if I’m not satisfied with the service?
We offer a flexible month-to-month contract with no long-term lock-in. Your success is our priority.9. How do you measure performance?
We track key metrics such as answer time, call abandonment rate, CSAT scores, first-call resolution, and more. We provide weekly and monthly reports.10. Where is your call center located?
Our professional team is based in North America with strong bilingual capabilities.Disclaimer:
The information on this website is for general informational purposes only. All quotes and service proposals are subject to consultation and contract terms. Actual results may vary depending on call volume, industry, and specific requirements. Call Centro Americas is not responsible for any damages resulting from the use of information on this site. For personalized advice, please contact us directly.Why Choose Us:
- Fully bilingual English & Spanish team
- Flexible month-to-month contracts
- Transparent reporting and performance tracking
- Fast onboarding and dedicated account manager